Tag Archives: end-user

X1’s Microsoft Enterprise Search Strategy: Better Than Microsoft’s?

By John Patzakis

microsoftIt seems obvious to say, but Microsoft is furthering its supremacy in the enterprise. While Microsoft has always dominated with is ubiquitous OS, it is dramatically consolidating its presence in terms of data sources. Outlook is only increasing in market share with corporate Gmail largely a flop and IBM’s Lotus Notes in full retreat. SharePoint continues to spread across enterprises large and small, dominating the ECM landscape. OneDrive for business, with its tight integration with the Windows 10 OS, essentially zero cost, and built-in active directory security, looks to eventually capture the enterprise file synch and sharing space. And Office 365 combines Exchange, SharePoint, and OneDrive into an integrated cloud offering (but not search – more on that in a bit). Finally, Skype for Business and OneNote round out the data sources that we believe will soon constitute up to 90 percent of enterprise data relevant for business productivity. So I would argue that we are entering a new era of Microsoft dominance.

And actually, this good news for X1 users, and we believe a key reason for the resurgent high growth we are seeing here at X1. Why? Each of those mentioned Microsoft data sources are either currently supported by X1 or will be supported within 12 months’ time, and X1 provides a much better user search experience than even Microsoft does. As an example, any X1 user will tell you X1 provides a much better search of Outlook and Exchange email than Outlook itself, and the simple viewing of this SharePoint video should convince anyone that our SharePoint search experience is far superior than that of native SharePoint. The same is true of local and network documents and very soon OneDrive (September 2015), and after that Skype for Business.

But even more important than having a better search experience for individual Microsoft data sources, what X1 uniquely provides is a popular and intuitive unified interface or a “single pane of glass” from which to search all of these various data sources. To be able to search your emails, your files, your SharePoint, your OneDrive, and all the other Microsoft data sources from that single interface is extremely compelling. In fact, Microsoft itself does not really have a single pane of glass capability. You cannot effectively search your SharePoint or OneDrive from Outlook, just as you cannot search your emails, Skypes or your local documents from SharePoint.

This new era of Microsoft data source dominance presents important considerations for organizations when selecting enterprise search solutions. Many enterprise search solutions are simply not architected to effectively support this new paradigm and thus are fighting against the Microsoft current, instead of providing a unified search platform, such as X1, that augments and strengthens a company’s Microsoft strategy. To summarize, here are five key reasons X1 excels in this new Microsoft era:

  1. X1 Starts with End User’s email and files. Most enterprise search solutions address enterprise data sources on Intranets, databases, and file shares, but ignore the end users email and local documents. This is missing about 80 percent of the end user’s key business data, while focusing on the data in the margins. To be successful in this new Microsoft era, a true productivity search solution should begin with the end users’ local emails, attachments and documents and extend to SharePoint, file shares and other key enterprise sources, all in a single pane of glass.
  2. No or Minimal Data Migration. Other enterprise search tools uniformly provide web portals for employees to search for their content. This is fine for some Intranet sites and other web-based data, but is not where you want search your day-to-day emails and working documents. And when it comes to SharePoint, any suggestion that such data should be migrated out of SharePoint just so another enterprise search vendor can search it on a similar website is a non-starter. For a successful Microsoft strategy, the indexes must be on a local, physical or virtual desktop (or laptop), indexed in place, or federate to the built-in native FAST indexes. Data migration out of Microsoft data sources no longer make any sense and should be a thing of the past.
  3. X1 Supports Virtualization and Cloud. The next generation enterprise is virtual, whether cloud or on premise. With Microsoft Azure, Office 365 and Microsoft data sources being able to be deployed in these and on-premise virtual environments, enterprise search, including desktop search (VDI and DaaS) platforms need to do so as well. This is a significant challenge for most enterprise search tools that are either hardware appliances or require intricate and labor intensive installation onto physical hardware.
  4. X1 provides a better search experience than Microsoft does. “Good enough” is not good enough when it comes to search. It does not make sense to invest in an enterprise search solution for business productivity search, unless there is a significant improvement in the end-users search experience for emails, files and SharePoint data. The main reason enterprise search initiatives fail is because the stakeholders do not appreciate that business productivity search is all about end-user experience. Without the end-users embracing your search platform in practice, as X1 users do, the project will fail, no matter how cool the analytics and advanced algorithms sound in theory.
  5. Unified Single Pane of Glass. Providing one single pane of glass to a business worker’s most critical information assets is key. Requiring end-users to search Outlook for email in one interface, then log into another to search SharePoint, and then another to search for document and OneDrive is a non-starter. A single interface to search for information, no matter where it lives fits the workflow that business workers require.

These are all very important factors for buyers of enterprise search solutions to consider in the new Microsoft era, and we of course believe X1 is uniquely up to the task.

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Filed under Business Productivity Search, Cloud Data, Enterprise Search, Virtualized Environment

X1 CEO Message: A New Approach to Enterprise Search Resonates

by John Patzakis

In my two and half year tenure as CEO here at X1, we have seen tremendous progress and exciting growth with our next generation search solutions: X1 Search 8 and X1 Rapid Discovery. During this time, I have taken the very valuable opportunity to listen to our end users, executive sponsors and key stakeholders in IT about their X1 experience, their input on our product roadmap, and their perspectives on broader enterprise search.

On the enterprise search front, the recurring theme we hear again and again is that outside of the data managed by X1, enterprise search is a source of major frustration for organizations. This is confirmed by survey after survey where the vast majority of respondents report dissatisfaction with their current enterprise search platform. Simply put, the traditional approach to enterprise search has not worked. This is largely because most search solutions deployed in recent years focused on IT requirements — which see search as either a technical project or a commodity —rather than being end-user driven.

At X1, however, many of our customers report real progress with enterprise search, with firm-wide X1 rollouts being major wins at their organization. We believe that X1’s unique focus on the end-user is the key. You won’t find many other business productivity search solutions where the end users drive demand, instead of the tool being imposed on the end-users by IT or systems integrators. We continually hear countless testimonials from our users, at companies large and small who swear by their X1 and cannot imagine working without it. In speaking with industry analysts and other experts in the enterprise search field, this is an almost unheard of phenomenon, where end-user satisfaction with the companies’ enterprise search platform is usually around 10-15 percent, verses the 80-85 percent satisfaction ratio we see with X1.

So in view of this customer and industry feedback, we coined the phrase “business productivity search” to differentiate what X1 focuses on verses most other enterprise search tools, which are typically re-fashioned big data analytics or web search appliances. And the feedback we’ve received on this from end-users and industry experts alike is that this assessment hits the nail on the head. Business productivity search is not big data analytics and it is not web retrieval. It is its own use case with a workflow and interface that is tailored to the end users. X1 provides the end-user with a powerful yet user-friendly and iterative means to quickly retrieve their business documents and emails using their own memory recall as opposed to generic algorithms that generate false positives and a workflow ill-suited to business productivity search.

This analysis is crystalized in the accompanying chart differentiating X1’s approach to business productivity search versus big data analytics and web search.

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Click image to enlarge

These points are further explained in our four page white paper: Why Enterprise Search Fails in Most Cases…and How to Fix It.   But perhaps the most compelling illustration is this testimonial from 2013 Nobel Prize Winner in Chemistry and Stanford professor Dr. Michael Levitt, who states: “X1 is an intimate part of my workflow — it is essentially an extension of my mind when I engage in information retrieval, which is many times an hour during my workday.” In my opinion, you will not find that level of enthusiasm by end-users for other enterprise search platforms.

And X1 is a platform. Users need a single-pane-of-glass view to all of their information – email, files, SharePoint, archives like Symantec Enterprise Vault, and other enterprise repositories.  X1 Search 8 and our enterprise extension X1 Rapid Discovery provides just that – a user-friendly interface to all information that lets workers use their minds to find what they are looking for in an iterative search tailored by the end user.

But the hundreds of thousands of X1 end users know all this. The key takeaway for CIOs and other IT executives is that search is an inherently personal user experience, and the number one requirement, by far, for a successful search initiative is enthusiastic end-user adaptation. If the business professionals in your organization are not passionately embracing the search solution, then nothing else matters.

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Filed under Business Productivity Search, Enterprise Search

The Time Has Come to Approach Search Differently

Anyone in the search / eDiscovery business lives and breathes search – we think about all day, every day because it is our livelihood.  At X1, we have many customers making real progress with enterprise search, so there can be the perception that organizations have learned to address the very real challenge of helping employees find information.  Thus, it can be surprising to run into research that shows just how bad the traditional approach to enterprise search is.

I came across the “Enterprise Search and Findability Survey 2014” on the Findwise website.  It is very interesting reading and really confirms that a new approach to enterprise search is needed.  Some of the key points, from my perspective, are;

  • Almost half of the survey respondents in large organizations (1,000 employees or more) find it difficult or very difficult to find information.
  • Almost two-thirds of respondents are either dissatisfied or very dissatisfied with their existing search applications.
  • Almost two-thirds of respondents believe it is very important to improve the ability to find the right information.

Simply put, traditional enterprise search did not work.  Too many employees complain about not being able to find what they are looking for.  The search solutions deployed over the last 15 years focused on IT requirements rather than end-user requirements.  These tools required end-users to tag and rate their search results, something end-users have neither the time nor the emotional investment to do.  This very point is something that Marcus Stimler, CTO of Capgemini UI, points out on the webinar we did earlier this month – the reliance of traditional search tools on end-users to tag information leads to a lack of findability.  This survey just confirms that fact.

It is not all doom and gloom, however, as many X1 customers know.  There is a better way to approach enterprise search and it begins with the end-user.  In today’s business world, end-users know what they want.  They demand good experiences with technology.   A web page with links to search results will not cut it in the enterprise.  Users need a single-pane-of-glass view to all of their information – email, files, SharePoint, archives like Symantec Enterprise Vault, and other enterprise repositories that users might access.   X1 Search 8 provides just that – a user-friendly interface to all information that lets workers use their brains to find what they are looking for.

Beyond the desktop, X1 Rapid Discovery indexes other sources of content – either on-premise or in the Cloud – and makes the information available alongside a user’s local content.  Perhaps the beauty of this approach lies mostly with its simplicity.  Workers are happy because they can find information.  IT is surprisingly happy because they have a search tool that is easily deployable, as opposed to the traditional complex science project.  This overall happiness is a result of a new approach to enterprise search starting with end-user requirements and extending outward.  It is a subtle difference, but a meaningful one that will drive the results of future findability surveys to a new level.

For more on our perspectives on why enterprise search initiatives often fail, while X1 is invariably successful, please download this short treatise. This was inspired by direct feedback from many successful X1 install sites.  In a nutshell, X1 addresses users’ personalized requirements for business productivity search.

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Click image to enlarge

A key mistake is to take big data or web search solutions and apply them to the very different use case of business productivity search. The matrix displayed here illustrates the key differences between these use cases.

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Filed under Business Productivity Search, Enterprise Search

End-User Computing & Search Go Hand-In-Hand

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by Barry Murphy

Last week, John Patzakis here at X1 blogged about the VMworld 2014 event and how it has become the Comdex for enterprise IT.  I was at the show and it was very clear that end-users are the future of IT.  The trend has been talked about for quite some time and is commonly called the consumerization of IT.  The heat around that topic has tended to focus on devices and not as much on what is behind information access on those devices.  But, as BYOD takes off and mobility becomes increasingly important, enterprises care more and more about the flow and availability of information.  Why?  Because easy access to information is critical to the end-user acceptance of enterprise IT offerings; when users cannot quickly find what they are looking for, they reject what IT rolls out to them.  Without that end-user acceptance, there is no chance for a positive ROI on any IT project.

End-user experience is so key that VMware has named a division of its company “End User Computing.”  That EUC unit made several major acquisitions in the last year, including Airwatch and Desktone.  This is because technology providers need to win the battle with end-users.  For an example of a company that built its business on the backs of end-users and leveraged those relationships to bully its way into enterprise IT, look no further than Apple.  As VDI users have learned, it is critical to bake search requirements into virtual desktop deployments from the get-go in order to ensure an optimal user experience.  And, as Brian Katz points out in his blog, the same thing will hold true with mobile – usability will be key.  That is why we at X1 are so excited about the future.  X1’s user interface for search is second to none.  And, users actually rave about it.

In my days as an industry analyst, I rarely had technology users raving about the tools they were using.  And, I never ever had an enterprise search user tell me that their solution solved the challenge of finding information quickly.  The rabid users of X1 have been an eye opener for me.  In fact, an X1 customer recently polled its users and virtually every user said that X1 is easy to learn and use (no easy feat for a piece of enterprise software) and over 70% of users described their experience with X1 as very positive or positive.  Those numbers are unheard of in terms of technology satisfaction.

With what I’ve learned from my days as an analyst and in my time here at X1, I’ve come up with some ways to approach enterprise search in a way that is both IT and user-friendly.  We will share the knowledge in a webinar on October 9 at 1pm ET / 10am PT.  We’ve titled it, “Making Enterprise Search Actually Work by Putting User Experience First.”

In this “no-death-by-PowerPoint” webinar, attendees will not only learn, but actually see how to deploy enterprise search solutions in ways that make both end-users and IT departments happy.  This webinar will demonstrate both why and how to put end-user experience first.   Specifically, attendees will learn:

  • Why the human brain is the best analytical engine for business productivity search
  • How federation can save IT time, money, and headaches
  • How to best deploy search solutions in all IT infrastructures
  • How to achieve ROI on enterprise search in ways never seen in the past
  • That search can be like BASF – it can make many other technology deployments better, including VDI, SharePoint, and Enterprise Vault

I will be presenting on this webinar and will be joined by some special guests to be named later.  Come learn why search and end-user computing go hand-in-hand.

Register for the webinar here >

 

 

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Filed under Enterprise Search, Hybrid Search, Information Access, Information Management