by Barry Murphy
The new world of IT demands that enterprise software support varying infrastructures – traditional managed data centers, the cloud, hybrid and virtual environments. As a result, old-school approaches that once seemed logical no longer work in today’s reality. For example, tightly-coupled search appliances that marry hardware and software together no longer meet the requirements of enterprises that need to make distributed workers more productive no matter what kind of device they are on. It’s a new world for enterprise search and traditional solutions will have a very hard time adapting and scaling.
X1 is ready for the IT reality of always-on, virtual, cloud, and hybrid environments and business mobility. This is evidenced by two “firsts” that X1 is proud to announce. First, X1 is the first search application with an app publicly available in an Enterprise Mobility Management (EMM) app store. X1 Search Mobile is available in the AirWatch marketplace. Given the rapid move to mobile devices for work, this is no small news. Google just announced on Friday that searching the web is now predominantly done from mobile phones.
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It’s clear, then, that enterprise search from the mobile device is now an essential requirement for business professionals. The mobile search app is important, but what X1 is building out is much more than that. In order to effectively deliver enterprise search from the mobile device requires having the back-end infrastructure to support full enterprise search in virtual environments. It also requires supporting the next-generation desktop (VDI or DaaS) where the users live. X1 has uniquely mastered such back-end infrastructure with the only desktop search (VDI or otherwise) and enterprise search solution that are VMware Ready certified.
The second “first” that X1 is proud of is the listing of X1 Rapid Discovery in the Amazon AWS Marketplace. Again, this is no small feat – this is the first enterprise-grade search and eDiscovery application to be available in the AWS Marketplace.
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Organizations storing content in AWS can now get full-featured enterprise search and eDiscovery deployed right next to their content. And, if these organizations store other content locally, they can deploy Rapid Discovery in their own data center as well and have a single-pane-of-glass across all information no matter where it lives.
X1 will continue to provide solutions that work in the infrastructures that organizations utilize today. The traditional approach to search will not work, but with X1, companies will have the flexibility to deploy into any environment and give users a powerful search experience on any device. That is a powerful productivity tool – and businesses require worker productivity the same way humans require oxygen. It is a new enterprise search market out there and X1 is uniquely positioned to lead the charge.
by Barry Murphy
Last week, John Patzakis here at X1 blogged about the VMworld 2014 event and how it has become the Comdex for enterprise IT. I was at the show and it was very clear that end-users are the future of IT. The trend has been talked about for quite some time and is commonly called the consumerization of IT. The heat around that topic has tended to focus on devices and not as much on what is behind information access on those devices. But, as BYOD takes off and mobility becomes increasingly important, enterprises care more and more about the flow and availability of information. Why? Because easy access to information is critical to the end-user acceptance of enterprise IT offerings; when users cannot quickly find what they are looking for, they reject what IT rolls out to them. Without that end-user acceptance, there is no chance for a positive ROI on any IT project.
End-user experience is so key that VMware has named a division of its company “End User Computing.” That EUC unit made several major acquisitions in the last year, including Airwatch and Desktone. This is because technology providers need to win the battle with end-users. For an example of a company that built its business on the backs of end-users and leveraged those relationships to bully its way into enterprise IT, look no further than Apple. As VDI users have learned, it is critical to bake search requirements into virtual desktop deployments from the get-go in order to ensure an optimal user experience. And, as Brian Katz points out in his blog, the same thing will hold true with mobile – usability will be key. That is why we at X1 are so excited about the future. X1’s user interface for search is second to none. And, users actually rave about it.
In my days as an industry analyst, I rarely had technology users raving about the tools they were using. And, I never ever had an enterprise search user tell me that their solution solved the challenge of finding information quickly. The rabid users of X1 have been an eye opener for me. In fact, an X1 customer recently polled its users and virtually every user said that X1 is easy to learn and use (no easy feat for a piece of enterprise software) and over 70% of users described their experience with X1 as very positive or positive. Those numbers are unheard of in terms of technology satisfaction.
With what I’ve learned from my days as an analyst and in my time here at X1, I’ve come up with some ways to approach enterprise search in a way that is both IT and user-friendly. We will share the knowledge in a webinar on October 9 at 1pm ET / 10am PT. We’ve titled it, “Making Enterprise Search Actually Work by Putting User Experience First.”
In this “no-death-by-PowerPoint” webinar, attendees will not only learn, but actually see how to deploy enterprise search solutions in ways that make both end-users and IT departments happy. This webinar will demonstrate both why and how to put end-user experience first. Specifically, attendees will learn:
- Why the human brain is the best analytical engine for business productivity search
- How federation can save IT time, money, and headaches
- How to best deploy search solutions in all IT infrastructures
- How to achieve ROI on enterprise search in ways never seen in the past
- That search can be like BASF – it can make many other technology deployments better, including VDI, SharePoint, and Enterprise Vault
I will be presenting on this webinar and will be joined by some special guests to be named later. Come learn why search and end-user computing go hand-in-hand.
Register for the webinar here >
Last week, I said goodbye to my time at the eDJ Group, a company in good hands that will continue to provide top notch eDiscovery and information governance consulting at a level of depth very few can match. This week begins my new adventure as Senior Vice President of Product Marketing and Strategy at X1, and I am very excited about the opportunity.
Many have asked why I chose to join X1 and I want to take this space today to explain the reasons. As an analyst for the past four years, I have had the chance to see – up close and personal – the challenges that enterprise IT and business people are trying to address. One that comes up consistently is the ability to quickly find information in a world where the volume of it is increasing so rapidly. While search might seem relatively simple, I can tell you that many clients pull their hairs out due to frustration with enterprise search deployments.
Thus, the first thing that hit me about X1 was the number of X1 customers whose top point to make about that product is that “it just works.” Business people like the ease of use and clean, single-pane-of glass view of their information, Legal teams like how X1 Rapid Discovery makes eDiscovery more efficient and less costly, and IT teams like that the product can be deployed in increasingly virtualized environments.
Part of the attraction to X1, for me, is the fact that the company can address such a range of solutions via a powerful search engine. It is not just about eDiscovery, though there is a product for that. Rather, X1 will power many solutions by providing easy access to information – and the company does it in a way that just works. It makes me think back to those old BASF commercials – the ones where BASF says, “we don’t make the products you buy, we make the products you buy better.” I get a feeling that same message can apply at X1; something along the lines of “we don’t make the cloud infrastructure, we make the cloud infrastructure better and more valuable.”
Stay tuned for more details on how X1 will make other solutions better and continue to provide great search products in 2014. I’m looking forward to this adventure.