Tag Archives: BYOD

Mobile Productivity Now a Reality Thanks to X1 Search Mobile

X1 is exhibiting at VMworld this week and it is impossible to avoid the theme of mobility.  There is a whole track at the conference devoted to “the mobile enterprise.”  Given that the workforce is mobile more than ever and using multiple devices in any location, workers need access to applications and information on-the-go.  It is not surprising, therefore, that folks coming by the X1 booth are intrigued by X1 SearchTM Mobile.  IDC estimates that, by 2020, mobile workers will make up 72.3% of the workforce – the need for mobile productivity is and will be very real.

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X1 SearchTM Mobile enables an instantaneous and secure search of millions of documents and years of email from a smartphone, a game-changing capability for today’s mobile workforce. It brings X1’s award-winning user interface to the mobile device, providing lightning-fast and precise search of email and files while on the go. No longer will users need to settle for the limited, slow and inconsistent “Exchange-only” searches of current smartphones. X1 Search Mobile enables full email (including archived emails and PSTs) and desktop search from the mobile device, keeping workers productive no matter where they are.

In today’s “always on” environment, X1 Search Mobile allows users to quickly and effortlessly find and take action on the information they are looking for regardless of where it is and when they might be looking for it.  Imagine being at the airport, with your laptop packed away and a client calls with questions on a proposal you sent.  You don’t have time to pull out your laptop, fire it up, and pull up the proposal.  With X1 Search Mobile, though, you can quickly find that proposal right your phone, pull it up within seconds, and answer the important questions your client has.

The first question that many have when it comes to mobile information access is, “what about security?  Will this be an access control nightmare?”  With X1 Search Mobile, the answer is easy – this is a search application built for the enterprise.  It integrates with leading Enterprise Mobile Management (EMM) tools such as AirWatch and Good Technologies so that security is built in from the ground up.  In fact, by using the EMM security layer, X1 Search Mobile can help organizations enforce BYOD policies.  For example, if an organization wants users to only do corporate email in the email app of the EMM provider, X1 Search Mobile can enable a post-search action that launches the EMM email app versus the native email client of the phone.

With X1 Search Mobile, true mobile productivity is possible.  Workers can have search precision light-years beyond what current smartphones offer natively, with a single-pane-of-glass view across email, desktop files, SharePoint and other enterprise content on the mobile device.  Within this user interface, workers will experience fast-as-you-type search, full-fidelity preview of attachments with hit highlighting and infinite scrolling of search results (no need to “continue search on server”).

This approach to mobile search is ground-breaking and fills a huge productivity void in today’s mobile enterprise.  X1 Search Mobile provides an intuitive user interface to email that goes well beyond the native search of the mobile device while also providing access to desktop files, SharePoint, and other critical sources of content. X1 enables true mobile productivity.  While other search vendors offer a vague mobile SDK so that consulting companies can build search apps, X1 offers the real thing – a mobile search application that gives users access to their critical information and enables mobile productivity.  Learn more and see the product in action here.

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Filed under Mobile Search

End-User Computing & Search Go Hand-In-Hand

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by Barry Murphy

Last week, John Patzakis here at X1 blogged about the VMworld 2014 event and how it has become the Comdex for enterprise IT.  I was at the show and it was very clear that end-users are the future of IT.  The trend has been talked about for quite some time and is commonly called the consumerization of IT.  The heat around that topic has tended to focus on devices and not as much on what is behind information access on those devices.  But, as BYOD takes off and mobility becomes increasingly important, enterprises care more and more about the flow and availability of information.  Why?  Because easy access to information is critical to the end-user acceptance of enterprise IT offerings; when users cannot quickly find what they are looking for, they reject what IT rolls out to them.  Without that end-user acceptance, there is no chance for a positive ROI on any IT project.

End-user experience is so key that VMware has named a division of its company “End User Computing.”  That EUC unit made several major acquisitions in the last year, including Airwatch and Desktone.  This is because technology providers need to win the battle with end-users.  For an example of a company that built its business on the backs of end-users and leveraged those relationships to bully its way into enterprise IT, look no further than Apple.  As VDI users have learned, it is critical to bake search requirements into virtual desktop deployments from the get-go in order to ensure an optimal user experience.  And, as Brian Katz points out in his blog, the same thing will hold true with mobile – usability will be key.  That is why we at X1 are so excited about the future.  X1’s user interface for search is second to none.  And, users actually rave about it.

In my days as an industry analyst, I rarely had technology users raving about the tools they were using.  And, I never ever had an enterprise search user tell me that their solution solved the challenge of finding information quickly.  The rabid users of X1 have been an eye opener for me.  In fact, an X1 customer recently polled its users and virtually every user said that X1 is easy to learn and use (no easy feat for a piece of enterprise software) and over 70% of users described their experience with X1 as very positive or positive.  Those numbers are unheard of in terms of technology satisfaction.

With what I’ve learned from my days as an analyst and in my time here at X1, I’ve come up with some ways to approach enterprise search in a way that is both IT and user-friendly.  We will share the knowledge in a webinar on October 9 at 1pm ET / 10am PT.  We’ve titled it, “Making Enterprise Search Actually Work by Putting User Experience First.”

In this “no-death-by-PowerPoint” webinar, attendees will not only learn, but actually see how to deploy enterprise search solutions in ways that make both end-users and IT departments happy.  This webinar will demonstrate both why and how to put end-user experience first.   Specifically, attendees will learn:

  • Why the human brain is the best analytical engine for business productivity search
  • How federation can save IT time, money, and headaches
  • How to best deploy search solutions in all IT infrastructures
  • How to achieve ROI on enterprise search in ways never seen in the past
  • That search can be like BASF – it can make many other technology deployments better, including VDI, SharePoint, and Enterprise Vault

I will be presenting on this webinar and will be joined by some special guests to be named later.  Come learn why search and end-user computing go hand-in-hand.

Register for the webinar here >

 

 

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Filed under Enterprise Search, Hybrid Search, Information Access, Information Management

Search as a Desktop Virtualization Enabler

Desktop_virtualizationby Barry Murphy

 

Too often, search is taken for granted.  When I first started doing research on eDiscovery in the cloud, the prevailing attitude was, “as long as information is searchable, eDiscovery is taken care of.”  Sadly, many organizations have learned the hard way that it is not that easy.  There is much more to search than meets the eye.  But, most organizations do not figure that out until it is too late – until search does not work in the desired manner or at the required speed.

eDiscovery is not the only area where search is overlooked and becomes an issue.  In fact, search is a critical function for today’s knowledge worker.  Despite the importance of information access, unified search of workers’ most critical assets (email, files, desktop content, and SharePoint) is not always a huge requirement of IT organizations.  It is to end-users, however, and that is one of the reasons that X1 has had such success with the Search 8 product – it has a user-friendly interface that provides simple, fast access to the information assets users need the most.

The lesson that I have taken away from being involved in the search market is that search as a standalone application may not seem sexy, but it provides a real return on investment.  It also allows organizations to ensure that investments in other technologies are optimized.  This fact can be seen especially in virtual desktop (VDI) environments.  Desktop virtualization promises many benefits: lower IT costs; streamlined administration of IT assets; and end-user flexibility in terms of accessing the desktop from anywhere.  Given the popularity of BYOD, the consumerization of IT, and the need for mobility to support telecommuting, VDI is becoming more and more important.

It is the little details of IT projects, however, that can have big impact on results.  Some organizations find that the cost savings anticipated from VDI are less than expected because of high disk resources necessary to support Windows indexing on the virtual desktop.  Or, best practice is followed and Windows indexing is turned off – and then users are unable to search for information on their desktops.  There are two possible outcomes from this, and both are bad:  either users are rendered unproductive because they cannot easily find information or they simply reject the virtual desktop and find ways around the system.

In order to ensure that VDI deployments meet expectations, organizations can build unified search into requirements early on.  At the very least, this will help to ensure that end-users are more receptive to the virtual desktop and allow them to remain productive.  Getting end-users to buy in is often half the battle when deploying new technology.  As I mentioned, though, search is often an afterthought – an issue that only comes up after a VDI deployment where end-users complain or reject the solution outright.  That is why it is important to make search a requirement early on.

When it comes to VDI environments, a good search solution must decouple the search UI from the indexing service.  Otherwise, indexing will require virtual desktop computing resources and cut into VDI cost savings.  The goal is to minimize the RAM usage and search client footprint on the virtual desktop.   It sounds simple, but traditional search solutions are not architected for this.  We at X1 are doing a webinar with Citrix on this very issue – enabling lightning-fast search in VDI environments.  The webinar is on April 10, 2014 at 1pm ET / 10am PT.  Please click here if you would like to join us to learn how to use search to enable optimization of desktop virtualization deployments.

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Filed under Desktop Search, Enterprise eDiscovery, Information Access

Federal Government Agencies Face Information Management Challenges, Too

by Barry Murphy

Many moons ago, one of my first projects as an analyst with Forrester Research was to find the answer to a seemingly simple question: what is the industry standard for storing new types of electronic information such as X-rays and other images?  The client was a government agency that needed to store these records long-term and anticipated potentially needing to produce them in court many years in the future.  fed image 2As such, the agency needed to know how to store and find these records.  The answer proved to be anything but simple – in reality, the answer was that there was no “standard” for storing this new type of content.  My investigation into the topic led me to find this new market called eDiscovery and the rest is history.

The experience was interesting because it was my first foray into working with the Federal government.  I went into the experience with the assumption that Federal agencies would somehow be more advanced in their information management efforts.  Records management, after all, was (and still is) very important in government.  But, government agencies are just like other organizations – struggling to keep up with exploding volumes of digital information, under the gun to respond to information requests (whether it is in response to Congressional inquiries, regulatory requests, or litigation), and dealing with the needs for more modern IT infrastructure elements like Virtual Desktop Infrastructure (VDI).

The only difference between government agencies and other organizations is that agencies may be under even more stringent rules for complying with investigations and for dealing with digital information management.  President Obama’s Managing Government Records directive mandates that agencies manage electronic information as stringently as paper records have traditionally been managed.  Agencies are under even more of a microscope than corporations, yet face the same information management challenges.  Information assets are scattered across email, file systems, disparate SharePoint sites, and Cloud-based repositories.  In addition, some agencies adopt newer IT infrastructure elements such as virtualization and cloud computing to stay relevant.  For example, the Department of Energy deployed a virtual desktop infrastructure (VDI) in order to enable worker mobility (Source: Zurier, Steve. Agencies Deploy VDI with an Eye Toward BYOD. Fed Tech Magazine, March 18, 2013). VDI allows agencies to implement initiatives like BYOD while maintaining top-notch security.

Keeping up with modern IT infrastructure, while simultaneously responding to thousands of information requests each year – whether it is in response to Congressional inquiries, regulatory requests, or litigation – is a challenge.  Before assuming that government agencies have the process under control, consider this: according to Deloitte’s Seventh Annual Benchmarking Study of Electronic Discovery Practices for Government Agencies, only 59% of respondents believed their agencies were effective in deploying eDiscovery capabilities compared to 73% in the previous year (Source: Deloitte’s Seventh Annual Benchmarking Study of Electronic Discovery Practices for Government Agencies, Spring 2013).

Why the drop in confidence?  Part of the reason is that traditional search and eDiscovery products fail to effectively support agencies’ IT environments in a way that creates a true solution.  Rather, traditional products have agencies creating centralized eDiscovery labs that require copying information from various systems to a central eDiscovery location.  This is both time-consuming and expensive.  To learn how to address information management challenges in federal agencies, click here to download a whitepaper that outlines the critical problem, its legal compliance implications, and compelling solutions that help agencies develop built-in search and eDiscovery capabilities that reduce costs and improve operational productivity.

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Filed under Information Management, Records Management