Tag Archives: X1

Judges Believe Social Media will Have Biggest Effect on eDiscovery Over the Next Two Years

The good folks at Exterro recently released a very interesting report titled “Federal Judges Survey, eDiscovery Best Practices and Trends.”  The title includes a link to download the report, which I highly recommend reading as it is good to know what the judges who rule on eDiscovery all the time are thinking.  Overall, the report calls for some necessary disruptive change in the practice of eDiscovery in order to demonstrate competency.  There are some excellent tips in the report on how eDiscovery professionals can improve and what kinds of trends we should be on the lookout for.

One finding stood out to me in particular – the Judges surveyed felt that social media would be the technology trend with the biggest effect on eDiscovery over the next two years.

Exterro Survey

As the report states, “Attorneys must be aware that all emerging technology platforms are just like email; if they hold relevant evidence you are accountable for preserving the data.”  At X1, we’ve known this for quite some time.  We’ve blogged about cases where the old way of doing social discovery – print screen – has been shown to lack authenticity standards and not meet the duty of competency that lawyers must meet.  To see the Judges recognize this as a critical trend rather than just a niche corner of the market validates what we have known for years.

It is no coincidence that X1’s Social Discovery product continues its rapid upward trajectory.  There is simply no other product on the market that offers a true investigative platform for this critical new data type.  Such a social media investigative platform will include:

  • Tight API connections to the major social media publishers like Facebook, LinkedIn, Twitter, and Instagram. The API connection allows for the capture of unique metadata that each publisher adds to its data.
  • A web crawler and capture capability that creates a copy of the page to be stored for processing into a preservation repository.
  • The ability to keep data forensically sound. This requires calculating MD5 hash values of individual items upon capture and maintaining those values through export. The platform must keeps logs and reports of all actions on data. It also must be able to use metadata to establish chain of custody and authentication.

The challenge with social media – unlike email – is that much of the data resides outside the walls of an organization.  Collection of social media becomes a challenge. Companies cannot simply call Facebook or Twitter and request all of the information for various custodians.  It is possible to take screenshots of various web pages or social media sites, but as case law points out, screenshots are not necessarily admissible as evidence.  Plus, screenshots take a technical toll on eDiscovery – they can be difficult to index and may require OCR, which still may not be able to pull text out of the image.  That is where an investigative platform like X1 Social Discovery is so important to a competent eDiscovery practice.

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Filed under Best Practices, Social Media Investigations

Gartner Names X1 A Cool Vendor In Endpoint Computing, 2015

It is always gratifying to receive market recognition for your products.  At X1, there is major momentum around the X1 Search Virtual product that enables desktop search in virtual desktop infrastructure (VDI), without the need for Windows indexing (which chews up a lot of VDI resources).  Gartner_cool_venderBecause the user experience is key to broader VDI adoption, the X1 Search capabilities complement VDI technology very well.

At X1, we are extremely proud to be included in the list of “Cool Vendors” in the EndPoint Computing 2015 report by Gartner.  According to Gartner’s report, “endpoint computing vendors are trying to innovate with products that address old problems as well as products that address shortcomings of new technologies.” Platforms like VDI and DaaS hold great promise, but the user experience with VDI is often suboptimal, thereby hindering widespread adoption

Gartner makes remarks about X1 in the Key Findings and Recommendations section of the report. It is extremely gratifying to get this kind of recognition from the respected analysts at Gartner. Please read the full report to learn what Gartner has to say.

The market recognition is coming from customers, too.  Check out the compelling case study of a large Federal government DoD agency deploying X1 Search Virtual to provide users with a superior search experience.  It’s a great example of customers realizing that end-users need to be satisfied with technology in order to adopt it.

X1 Search provides users the ability to search a single, unified interface for content that may live in diverse locations – email, files, network file shares, email archives, Box and SharePoint. With X1’s single-pane-of-glass view of this content, workers can very quickly find the information no matter where it lives.

For a complimentary copy of the Cool Vendors in Endpoint Computing, 2015 report, please click here.

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Filed under Cloud Data, Desktop Search, VDI

X1 Changes the Game in Hybrid Cloud Search with Box Connector

by Barry Murphy

The Enterprise File Sync and Share (EFSS) category is hot right now.  This is not a surprising fact.  In the research document Parting Enterprise Users From Consumer EFSS Solutions Will Be a Challenge, Gartner estimates that, “by 2018, 50% of an enterprise’s data will reside external to the data center.”  EFSS vendors provide enterprises with more structured ways to collaborate and share information both on-premise and in the cloud.  The Gartner document goes on to state that, “an off-premises public cloud implementation of EFSS can help an organization isolate data from its data center and simplify easy sharing of information assets to individuals outside the firewall and located across multiple regions.”  For this reasons, EFSS vendors like Box are growing rapidly and gaining large enterprise customers.

Obviously, if half of an enterprise’s data will reside external to the data center, then half will still live within the data center or locally on users’ machines.  No matter where data is being stored, though, the fact remains that the ability to search that data will be critically important.  Workers still demand unified access to their most important information assets, and they want a highly intuitive search experience with fast-as-you-type search results regardless of where the data lives.  In other words, users require business productivity search.  X1, with the Box connector, provides just that in a way that not only pleases users, but also gives IT a lot of flexibility.

With X1’s Box Connector, users can now add Box accounts as data sources, and search emails, files, SharePoint, and now Box content in a single-pane-of-glass.

Box screenshot

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Not only do users get a single interface in which they can search across all of their critical content, but they also get all of the benefits that simply come with X1 – fast-as-you-type search results, full-fidelity document preview, and post-search actions (PSAs).  In the case of Box content, the PSAs are valuable because they are specific to things users would normally do within Box.  For example, directly in the X1 interface, users can elect to send a document as an attachment or as a link.

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Click to enlarge image

In addition, users can integrate Box more directly into their personal workflows because X1 will allow a PSA on content from other data sources (e.g. SharePoint) to Box.

This is important, as IT organizations like the flexibility that X1 provides in terms of how users can search Box content.  There is an option to index Box documents and store them in the users local index.  The content is not stored locally, but the index is, so users get immediate results.  Of course, it may not be feasible to have an index stored locally for a variety of reasons, so there is also an option for users to remotely query their Box account without the need to store each item in the local index.  IT also has fine-grained control over how indexing takes place.

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Click to enlarge image

Any solution that makes both end-users and IT happy is a promising one.  In this way, X1’s hybrid cloud search capability is a game-changer. As more and more organizations systematically use EFSS vendors like Box, this federated search capability will become even more important.  And, the great news is – it’s available right now from X1.

So far, beta customers are extremely enthusiastic about the search experience that X1 provides for content in Box.  In fact, we strongly believe that no other solution provides this kind of search experience across local and Box content.  Customers tell us that they can search and filter through Box content faster than ever before.  At X1, we would respectfully challenge anyone to identify a better solution for this purpose – neither we nor our many joint X1/Box customers are currently aware of one.

We invite you to try for yourself:

X1 Search is available for sale at $49.95 per license for single users (Box connector included), with an annual support fee of $19.95. Buy now >

Silent installation of the X1 Search client and other enterprise deployment options are available for large-scale deployments. For more information about enterprise licensing and purchases, please contact info@x1.com.

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Filed under Business Productivity Search, Desktop Search, Enterprise Search, Hybrid Search, Information Access

In 2015, What Should We Expect From Search?

ROIIt’s that time again: time to prognosticate about what the coming year will bring in our search software market. Lest anyone think search is a stale market, there are foundational deals now in place that illuminate how this market will evolve in an exciting way. This evolution will usher in a new era in the search market – one in which enterprises achieve positive ROI on search projects and actually love the technology. In 2015, companies will be able to deploy enterprise search and enable employees to actually find the information they are looking for.

The key to this enterprise search evolution is the recognition that success lies with an optimal end-user experience.  Over the past six months at X1, we have been educating the market on how to put end-users first with our whitepaper on why traditional enterprise search failed and our webinar on business productivity search.  How do we know that this end-user experience factor is the key to successful enterprise search initiatives?  Because we are seeing it play out in some exciting new deals over the last few months.

  • A large global technology firm purchased 15K+ seats of X1 SearchTM so that employees can quickly find the information they need to do their jobs.  This firm actually has set up its IT function to serve employees the way a consumer technology company would serve its customers.  The IT department creates a set of applications that employees can pull from based on their role.  X1 is a critically important application in each toolbox.
  • A large Government Agency within the Department of Defense purchased 10K+ seats of X1 Search and the Symantec Enterprise Vault Connector in addition to X1 Rapid DiscoveryTM so that employees would have a single-pane-of-glass view across information regardless of where it is stored.  This is a compelling example of how end-user requirements to have a single interface, in which to search across active and archived emails, drove a broader enterprise search initiative.
  • Another large Government Agency purchased over 20,000 seats of X1 Search Virtual Edition and X1 Rapid Discovery amounting to a $1 million deal.   This deal enables the agency to roll out its Virtual Desktop Infrastructure (VDI) more broadly and meet several security requirements while ensuring that high-value employees have critical knowledge at their fingertips via X1.  Not only does this agency get the excellent X1 search experience, but it is able to fully leverage its VDI technology because of the complementary nature of X1 Search 8, Virtual Edition.
  • In addition, we have seen several enterprise-wide purchases and rollouts of X1 Search by professional services and financial institutions ranging from 2,000 to 5,000 seats.  These organizations understand that employee knowledge is the fuel upon which the business runs.  Giving users an easy way to find what they need to stay productive is key to maintaining profitability.

These deals show that the evolution to business productivity search as the dominant use-case for enterprise search is well underway.  X1 offers the best end-user search experience in the market.  Customer surveys (run by the customers, not X1) routinely show that 85%+ of Search 8 users truly like the product.  Most enterprise software approval ratings hover in the 20% range (based on my experience as an analyst at Forrester Research).  As we close the books on a banner 2014 at X1, we are extremely excited to continue this evolution in 2015.

We invite you to register for our next webinar on Feb 24 – Return on Investment: Attaining Business Productivity Through Search >

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Filed under Business Productivity Search