Tag Archives: cloud

Seeing The Full Picture On Hybrid Cloud

If it seems that a lot has been written about hybrid cloud lately, that’s because there has – it is one of the hottest topics in the technology world, if not the hottest.  hybrid cloudThe hybrid cloud is a combination of a private IT infrastructure and a public cloud.  The public and private cloud infrastructures then communicate over an encrypted connection and can port data and applications back and forth.  Hybrid cloud is hot because it delivers real benefits:  increased speed of access time and reduced latency because of an on-premise, private infrastructure that is accessible directly as opposed to through the internet; more flexibility to have on-premises infrastructure that can support the average workload and to leverage the public cloud when the workload exceeds the power of the private cloud component; and more flexibility in server designs that can lower the costs of storage.

These benefits (there are many more, but the list would be too long) have IT departments excited to leverage hybrid cloud.  As organizations gain experience with hybrid cloud, we are seeing more and more written about it.  Most of what is written focuses on the hard-core IT issues.  Industry blogs often dig deep in the ability to port applications from on-premise to the cloud and back without requiring re-architecting the apps or hitting major bumps in the workload function.  Or, they might be about the ability to migrate server workloads to the cloud.  This is clearly important stuff, but it is only painting half the picture.   No one is talking much about where the information feeding these applications lives, or about how to ensure the information is accessible as needed.

This is why we need to see the full picture on hybrid cloud.  The reality is the information will live all over the place and business workers will need unified access to it, without having to know the location.   We should be talking about hybrid search equally as much as we talk about the other issues related to hybrid cloud. This is because end-user search experience is extremely important to executing successful IT projects.  We have seen this up-close-and-in-person in the VDI market.  Many organizations rolled out virtual desktops to employees and followed the best practice of turning off Windows indexing.  When users went to search for their information, they were unable to do so and revolted.  That is a lose-lose scenario.  The solution, in that case, is X1 Search Virtual Edition – the only search solution that is architected specifically for VDI environments.

The lesson from VDI is simple:  do not forget the business workers that will need to do their jobs (which tends to require finding their important emails and files quickly and efficiently).   Products like X1 Rapid Discovery enable hybrid search that lets IT glean all the benefits of hybrid cloud while ensuring end-users are happy with their ability to find information.  If we learn from that lesson as we venture into the hybrid cloud, we can avoid the nightmares that come when users are less than thrilled with the solutions IT rolls out to them.  If we think about hybrid search now, IT departments embracing hybrid cloud can be heroes to the C-Level executives tracking performance and to the business workers they serve.

 

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Filed under Cloud Data, Hybrid Search, Information Access, Information Governance, Information Management, Virtualized Environment

As Desktop-as-a-Service Gains Traction, Do Not Overlook Productivity Search

by Barry Murphy

Oftentimes, federal government agency IT departments are technology early adopters because of mandates to cut costs and increase efficiencies and business agility. It is not surprising, then, to see FCW.com pointing out that agencies are embracing Virtual Desktop Infrastructure (VDI). Benefits of VDI include simpler and more automated systems administration, better control over security (always a big factor for government agencies), and lower costs for client-side support. Those “hard” benefits are only part of the story – VDI also enables worker mobility (especially important to the Department of Energy) and helps enable more “green IT.” Because VDI provides a zero client environment, it can reduce the required power consumption per desktop, thereby reducing the environmental impact of the agency’s IT systems. This is perhaps more of a soft benefit, but a necessary one nonetheless.

As the FCW article states, there are now two options for deploying VDI: on-premise and through the Cloud, as Desktop-as-a-service (DaaS). There are good market options in both directions, with on-premise providers like Citrix and VMWare, and DaaS providers such as Amazon (with its Workspaces offering) and the aforementioned VMWare (with its Horizon offering). Whichever direction an organization chooses for its VDI, it is critical to remember that business worker adoption and acceptance is the key to ROI. In my experience, one thing that scares business workers when moving to VDI is the potential loss of easy access to their information assets. With VDI, it is a best practice to turn off Windows indexing, and that can leave a business worker without the ability to search for his or her information.

DaaS

With VDI in the Cloud, the DaaS provider will want to manage virtual computing resources diligently – also meaning that desktop indexing will likely be turned off. And with government agencies increasingly storing information in the Cloud, it can make search of that data a challenge. There is an opportunity to ensure a better business worker transition in these environments – build in productivity search requirements up front. Business worker access to information is an important component of easing any kind of end-user angst when transitioning to a new desktop environment. Providing these workers with unified access to common information like email, files, and SharePoint will help with change management and user acceptance. And it is important to stress again – without the end-users, there is no ROI on these VDI projects. Therefore, the upfront productivity search requirements should include a search solution that supports VDI environments and that is deployable in the Cloud, like X1 Rapid Discovery.

The move is on to VDI in the federal government, and industries like financial services and professional services are also in the midst of VDI roll-outs. These early adopters will set the trend of many industries. If the early adopters require excellent business worker productivity search experiences, acceptance of these new technologies will be much smoother and more successful. And that is good for everyone – VDI vendors and customers.

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Filed under Best Practices, Cloud Data, Corporations, Desktop Search, Enterprise Search, IaaS, Information Access, Information Management, Records Management, Virtualized Environment

Cloud Search Is Important, But Only A Piece Of The Enterprise Search Puzzle

by Barry Murphy

In an earlier post, I described the importance of having the ability to quickly search for information stored in the Cloud.  The post pointed out that Cloud search is somewhat more complicated than one might think at first glance because the speed of search is affected by how close the index lives to the actual data in the Cloud infrastructure.  One comment I received was that Cloud search can be fast and simple if the Cloud vendor promises a certain service level for query times and results.  That can address part of the issue around search (although IaaS providers – what we are truly talking about when we say “Cloud” – are typically not interested in guaranteeing SLAs for things like search because they allow customers to provision their infrastructure set to enable fast search with products like X1 Rapid Discovery).  Even if a Cloud vendor were to guarantee phenomenal search SLAs, the issue of unified enterprise search of all information still remains.

The reality is that enterprises and government agencies store information in “hybrid” environments that encompass on-premise systems within corporate data centers, virtualized systems that companies operate, and Cloud-based repositories.  Research firm Gartner predicts that by 2017, half of mainstream enterprises will have a hybrid cloud.  And, research from NetApp shows that organizations will be managing data across multiple cloud environments, not just a single provider, per se.

Click image to enlarge

Click image to enlarge

These are exciting developments.  As organizations embrace more modern infrastructures, there are many benefits to be had.  What we need to remember, however, is that business professionals still need to quickly find and take action on their information assets to do their jobs.  As that information gets further scattered, enterprise search will take on increased importance.  Workers don’t care if their data is stored on-premise or in the Cloud as long as they can quickly find it in an easy-to-use interface.

The challenge for today’s organizations is that information now lives in multiple infrastructures – on-premise, virtual, Cloud, or most frequently, a hybrid of all of these.  Current approaches to including Cloud-based data in enterprise search and eDiscovery require downloading a copy of the data to search so that it resides alongside other local content.  Unfortunately, that defeats the purpose of storing the data in the Cloud in the first place.

This takes me back to my original point:  Cloud search is very important.  But, Cloud search cannot simply exist in a vacuum.  An effective enterprise search solution will combine on-premise search capabilities that can talk to search in the Cloud – without requiring downloading the cloud-based information in order to search across all data.

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Filed under Cloud Data, Enterprise Search

Federal Government Agencies Face Information Management Challenges, Too

by Barry Murphy

Many moons ago, one of my first projects as an analyst with Forrester Research was to find the answer to a seemingly simple question: what is the industry standard for storing new types of electronic information such as X-rays and other images?  The client was a government agency that needed to store these records long-term and anticipated potentially needing to produce them in court many years in the future.  fed image 2As such, the agency needed to know how to store and find these records.  The answer proved to be anything but simple – in reality, the answer was that there was no “standard” for storing this new type of content.  My investigation into the topic led me to find this new market called eDiscovery and the rest is history.

The experience was interesting because it was my first foray into working with the Federal government.  I went into the experience with the assumption that Federal agencies would somehow be more advanced in their information management efforts.  Records management, after all, was (and still is) very important in government.  But, government agencies are just like other organizations – struggling to keep up with exploding volumes of digital information, under the gun to respond to information requests (whether it is in response to Congressional inquiries, regulatory requests, or litigation), and dealing with the needs for more modern IT infrastructure elements like Virtual Desktop Infrastructure (VDI).

The only difference between government agencies and other organizations is that agencies may be under even more stringent rules for complying with investigations and for dealing with digital information management.  President Obama’s Managing Government Records directive mandates that agencies manage electronic information as stringently as paper records have traditionally been managed.  Agencies are under even more of a microscope than corporations, yet face the same information management challenges.  Information assets are scattered across email, file systems, disparate SharePoint sites, and Cloud-based repositories.  In addition, some agencies adopt newer IT infrastructure elements such as virtualization and cloud computing to stay relevant.  For example, the Department of Energy deployed a virtual desktop infrastructure (VDI) in order to enable worker mobility (Source: Zurier, Steve. Agencies Deploy VDI with an Eye Toward BYOD. Fed Tech Magazine, March 18, 2013). VDI allows agencies to implement initiatives like BYOD while maintaining top-notch security.

Keeping up with modern IT infrastructure, while simultaneously responding to thousands of information requests each year – whether it is in response to Congressional inquiries, regulatory requests, or litigation – is a challenge.  Before assuming that government agencies have the process under control, consider this: according to Deloitte’s Seventh Annual Benchmarking Study of Electronic Discovery Practices for Government Agencies, only 59% of respondents believed their agencies were effective in deploying eDiscovery capabilities compared to 73% in the previous year (Source: Deloitte’s Seventh Annual Benchmarking Study of Electronic Discovery Practices for Government Agencies, Spring 2013).

Why the drop in confidence?  Part of the reason is that traditional search and eDiscovery products fail to effectively support agencies’ IT environments in a way that creates a true solution.  Rather, traditional products have agencies creating centralized eDiscovery labs that require copying information from various systems to a central eDiscovery location.  This is both time-consuming and expensive.  To learn how to address information management challenges in federal agencies, click here to download a whitepaper that outlines the critical problem, its legal compliance implications, and compelling solutions that help agencies develop built-in search and eDiscovery capabilities that reduce costs and improve operational productivity.

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Filed under Information Management, Records Management

Amazon to Host Cloud Webinar on eDiscovery and Enterprise Search

Amazon Web Services2On June 27, Amazon Web Services (AWS) will be hosting a first of its kind webinar by a major cloud provider addressing the topics of eDiscovery and enterprise search.  Per AWS, the webinar will explore solutions that allow organizations to quickly search, identify and act upon distributed data, whether it resides within the enterprise or within the AWS cloud. Vikram Garlapati, an Amazon Web Service Solutions Architect, will lead off the discussion. This is the first time, to our knowledge, that Amazon will be publically addressing eDiscovery in the cloud and featuring a solution like X1 and also the first time they will be featuring a third party enterprise search solution to enable search within the IaaS cloud.

While SaaS hosting of eDiscovery services and some limited enterprise search capabilities by a vendor from their own servers is not new, this webinar will effectively be addressing a very different topic: deploying search solutions for eDiscovery and business productivity into an organizations’ public cloud instance where their data resides. This allows instant and lightning fast indexing, searching, and review of that data in place without having to first export that data out of its native cloud environment.

Also presenting will be LTech CIO Eric Klotzko.  LTech is a cloud systems integrator and AWS partner who is a major proponent of next-generation enterprise search and eDiscovery solutions that install and operate in virtual environments.  Eric will underscore the limitations of traditional enterprise search solutions that are hardware appliance-based or require an extensive manual on-site install process, thereby rendering such solutions as non-starters for deploying into and operating within virtualized cloud deployments.

This is a compelling, very timely topic that impacts the overall enablement and adoption of the cloud. As I blogged about previously, Federal Court Magistrate Judge Andrew Peck of the New York Southern District recently weighed in on public comments on eDiscovery in the cloud. Judge Peck noted that data stored in the cloud is considered accessible data under the Federal Rules of Civil Procedure (see, FRCP Rule 26(b)(2)(B)) and thus treated no differently by the courts in terms of eDiscovery preservation and production requirements as data stored within a traditional network. This brought the following cautionary tale about the costs associated with not having a systematic process for eDiscovery:

Judge Peck told the story of a Chief Information Security Officer who had authority over e-discovery within his multi-billion dollar company who, when told that the company could enjoy significant savings by moving to “the cloud”, questioned whether the cloud provider could accommodate their needs to adapt cloud storage with the organization’s e-discovery preservation requirements. The cloud provider  said it could but at such an increased cost that the company would enjoy no savings at all if it migrated to the cloud.

Having just visited Amazon Web Services headquarters office and meeting with several key senior managers, it is clear this issue is a priority for AWS. This is precisely the reason why we developed X1 Rapid Discovery, version 4. X1RD is a proven and now truly cloud-deployable eDiscovery and enterprise search solution enabling our customers to quickly identify, search, and collect distributed data wherever it resides in the Infrastructure as a Service (IaaS) cloud or within the enterprise.

As far as the major cloud providers, the ones who choose to solve this eDiscovery challenge (along with effective enterprise search) with best practices technology will not only drive significant managed services revenue but will enable a far more rapid adoption of cloud computing.

Please stay tuned for more exciting developments in this next frontier of eDiscovery and enterprise search.

A recording of the webinar is available here >

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Filed under eDiscovery & Compliance, Enterprise eDiscovery, IaaS, Virtualized Environment