Editors Note: Today we have guest blogger, Brett Webber from Australia’s Sententia Discovery. Sententia has been breaking new ground in social media discovery by providing hosted instances of X1’s Social Discovery for its clients, including a major insurance company.
At Sententia, we have demonstrated both the power of X1 Social Discovery (“X1SD”) coupled with an innovative SaaS delivery mechanism to maximize substantial return on investment for our clients. The hosted solution allows users to access X1SD using a standard web browser and reduces the time required for users to set-up and run cases. “It allows me and my team to focus on the investigation not on the technology” says Sententia customer Gary Coulthart from MCAA, one of Australia’s leading investigators. “With Sententia’s expertise in setting up the technology and configuring the social media data sources, I am getting more material faster.”
To date, our results have been impressive. Social media evidence collected by clients such as Gary have been used to resolve a number of cases related to insurance claims. The matters have included insurance relating to personal injury, income protection, workers compensation and medical insurance. “The actuarial reserves on many of these cases are six figure amounts, so any evidence we can collect to reduce fraud is very valuable. The ROI associated with this effort has been outstanding”.
The Sententia Group has been providing data centre services since 1989. Its clients include telecos, financial services institutions and government agencies. It has combined this data centre experience with a decade of electronic discovery expertise to create a straightforward user experience for social media discovery.
This offering requires infrastructure and expertise in application setup and hosting; by configuring and hosting X1SD at an enterprise standard, much of the complexity has been absorbed by Sententia. This enables law firms, enforcement agencies and corporate investigators to implement a global process in their social media discovery efforts. Sententia also provides ancillary but important s services such as case management, security and backup, which clients both need and expect. A number of clients have restrictive IT environments and need to host X1SD outside of their firewalls. Our SaaS solution meets those needs. But this offering would not be possible without X1SD’s unique speed, scalability and ability to extract and preserve the material to an evidentiary standard. Based upon our research, no other providers have the technology appropriate for social media discovery. We usually have new users up and running and effectively collecting material for new matters within an hour at a modest price per matter.
Table 1: Summarises a number of our client’s recent SaaS matters delivering strong return on investment: