Category Archives: Cloud Data

Gartner Names X1 A Cool Vendor In Endpoint Computing, 2015

It is always gratifying to receive market recognition for your products.  At X1, there is major momentum around the X1 Search Virtual product that enables desktop search in virtual desktop infrastructure (VDI), without the need for Windows indexing (which chews up a lot of VDI resources).  Gartner_cool_venderBecause the user experience is key to broader VDI adoption, the X1 Search capabilities complement VDI technology very well.

At X1, we are extremely proud to be included in the list of “Cool Vendors” in the EndPoint Computing 2015 report by Gartner.  According to Gartner’s report, “endpoint computing vendors are trying to innovate with products that address old problems as well as products that address shortcomings of new technologies.” Platforms like VDI and DaaS hold great promise, but the user experience with VDI is often suboptimal, thereby hindering widespread adoption

Gartner makes remarks about X1 in the Key Findings and Recommendations section of the report. It is extremely gratifying to get this kind of recognition from the respected analysts at Gartner. Please read the full report to learn what Gartner has to say.

The market recognition is coming from customers, too.  Check out the compelling case study of a large Federal government DoD agency deploying X1 Search Virtual to provide users with a superior search experience.  It’s a great example of customers realizing that end-users need to be satisfied with technology in order to adopt it.

X1 Search provides users the ability to search a single, unified interface for content that may live in diverse locations – email, files, network file shares, email archives, Box and SharePoint. With X1’s single-pane-of-glass view of this content, workers can very quickly find the information no matter where it lives.

For a complimentary copy of the Cool Vendors in Endpoint Computing, 2015 report, please click here.

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Filed under Cloud Data, Desktop Search, VDI

Amazon Re:Invent – With the Cloud, Avoid Mistakes of the Past

Last week, I had the opportunity to attend the Amazon Re:Invent conference in Las Vegas. Over 13,000 people took over the Palazzo for deep dive technical sessions to learn how to harness the power of Amazon Web Services (AWS). reinventThis show had a much different energy than other enterprise software conferences, such as VMworld.  Whereas most conferences feature a great deal of selling and marketing by the host, Amazon Re:Invent was truly more of a training show. Cloud architects spent a lot of time in technical bootcamps learning how AWS works and getting certified as administrators.

That is not to say that there was no selling or marketing going on; the exhibition hall featured myriad vendors that augment or assist with AWS deployments and solutions. The focus on the deep technical details, though, does point out the fact that we are still in the very early days of the cloud. Most of the focus of the keynotes was about getting compute workloads to the cloud – there was not a lot of mention of moving actual data to the cloud, even though that is certainly beginning to happen.  But, that is how the evolution goes. IT departments need to be comfortable moving workloads to the cloud as they begin to leverage the cloud. Building this foundation is also important to Amazon – the goal would be for many companies to completely outsource the IT data center.

It is important, however, to proactive plan for information management as more workloads and, importantly, data move to the cloud.  As the internet first emerged, companies dove into new technologies like email and network file shares only to create eDiscovery nightmares and make it virtually impossible to find information within digital landfills. It is key to learn from those mistakes rather than to repeat them when leveraging cloud-based technologies. In order to ensure both that end-users are happy with search experiences on data in the cloud and that Legal can do what they need to do from an eDiscovery standpoint. This means providing business workers with unified access to email, files, and SharePoint information regardless of where the data lives. It also means giving Legal teams fast search queries and collections. But, Cloud search is slow, as indexes live far from the information. This results in frustrated workers and Legal teams afraid that eDiscovery cannot be completed in time.

If a customer wanted to speed up search, it would have to essentially attach an appliance to a hot-air balloon and send it up to the Cloud provider so that the customer’s index could live on that appliance (or farm of appliances) in the Cloud providers data center, physically near the data. There are many reasons, however, that a Cloud provider would not allow a customer to do that:

  • Long install process
  • Challenging Pre-requisites
  • 3rd party installation concerns
  • Physical access
  • Specific hardware requirements
  • They only scale vertically

The solution to a faster search is a cloud-deployable search application, such as X1 Rapid Discovery. This creates a win-win for Cloud providers and customers alike. As enterprises move more and more information to the Cloud, it will be important to think about workers’ experiences with Cloud systems – and search is one of those user experiences that, if it is a bad one, can really negatively affect a project and cause user revolt. eDiscovery is also a major concern – I’ve worked with organizations that moved data to the cloud before planning how they would handle eDiscovery. That left Legal teams to clean up messes, or more realistically, just deal with the messes. By thinking about these issues before moving data to the cloud, it is possible to avoid these painful occurrences and leverage the cloud without headaches. At X1, we look forward to working closely with Amazon to help customers have the search and eDiscovery solutions they need as more and more data goes to AWS.

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Filed under Cloud Data, eDiscovery & Compliance, Enterprise eDiscovery, Enterprise Search, Hybrid Search, Information Access, Information Governance, Information Management

Seeing The Full Picture On Hybrid Cloud

If it seems that a lot has been written about hybrid cloud lately, that’s because there has – it is one of the hottest topics in the technology world, if not the hottest.  hybrid cloudThe hybrid cloud is a combination of a private IT infrastructure and a public cloud.  The public and private cloud infrastructures then communicate over an encrypted connection and can port data and applications back and forth.  Hybrid cloud is hot because it delivers real benefits:  increased speed of access time and reduced latency because of an on-premise, private infrastructure that is accessible directly as opposed to through the internet; more flexibility to have on-premises infrastructure that can support the average workload and to leverage the public cloud when the workload exceeds the power of the private cloud component; and more flexibility in server designs that can lower the costs of storage.

These benefits (there are many more, but the list would be too long) have IT departments excited to leverage hybrid cloud.  As organizations gain experience with hybrid cloud, we are seeing more and more written about it.  Most of what is written focuses on the hard-core IT issues.  Industry blogs often dig deep in the ability to port applications from on-premise to the cloud and back without requiring re-architecting the apps or hitting major bumps in the workload function.  Or, they might be about the ability to migrate server workloads to the cloud.  This is clearly important stuff, but it is only painting half the picture.   No one is talking much about where the information feeding these applications lives, or about how to ensure the information is accessible as needed.

This is why we need to see the full picture on hybrid cloud.  The reality is the information will live all over the place and business workers will need unified access to it, without having to know the location.   We should be talking about hybrid search equally as much as we talk about the other issues related to hybrid cloud. This is because end-user search experience is extremely important to executing successful IT projects.  We have seen this up-close-and-in-person in the VDI market.  Many organizations rolled out virtual desktops to employees and followed the best practice of turning off Windows indexing.  When users went to search for their information, they were unable to do so and revolted.  That is a lose-lose scenario.  The solution, in that case, is X1 Search Virtual Edition – the only search solution that is architected specifically for VDI environments.

The lesson from VDI is simple:  do not forget the business workers that will need to do their jobs (which tends to require finding their important emails and files quickly and efficiently).   Products like X1 Rapid Discovery enable hybrid search that lets IT glean all the benefits of hybrid cloud while ensuring end-users are happy with their ability to find information.  If we learn from that lesson as we venture into the hybrid cloud, we can avoid the nightmares that come when users are less than thrilled with the solutions IT rolls out to them.  If we think about hybrid search now, IT departments embracing hybrid cloud can be heroes to the C-Level executives tracking performance and to the business workers they serve.

 

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Filed under Cloud Data, Hybrid Search, Information Access, Information Governance, Information Management, Virtualized Environment

Get Ready for Hybrid Search

by Barry Murphy

In the tech world, everyone is on the lookout for the next big thing.  Everyone wants to be at the edge of innovation.  In my role here at X1, I talk to our partner ecosystem about myriad issues and topics, constantly taking the temperature of the market.  A lot of topics have good traction right now:

  • There is huge interest in the Social Discovery product and that business continues to grow.  In fact, I would argue that social media discovery is the most exciting topic in the eDiscovery world and generating far more business and activity than any other segment of the market.
  • Customers deploying virtual desktop (VDI) environments are excited by the Search 8 Virtual Edition, which allows them to provide great search experiences for business workers while also disabling Windows indexing (a best practice in desktop virtualization in order to conserve virtual resources).
  • With the growth of the Cloud and more and more enterprises storing active data in Cloud-based repositories, the ability to search data in the cloud is a hot topic.  But, as I wrote about previously, cloud search is not necessarily as simple as just creating a connector.  We continue to see X1’s ability to deploy in the cloud as a driving force behind deals.

No topic, however, turns as many heads as hybrid search.  When I talk to people about our product set, heads nod and they see the value.  After a few minutes, the “aha moment” occurs.  I don’t even have to say the term – my conversation partner will say to me, “wait, so you can enable search across both on-premise and cloud environments…you can do hybrid search.”  It feels to me like hybrid search is one of those “next big things.”  To have so many diverse people, from different business sectors really dig in to a conversation on hybrid search gives me all the proof I need to know that we are on to something here.

Take a look at the following screenshot.  The beauty lies in the simplicity – one single pane of glass to a business worker’s most critical information assets.

Click image to enlarge

Click image to enlarge

No need to switch around between applications.  No need to search Outlook for email, then log into Box to search for files stored there.  It is a single interface to search for information, no matter where it lives.  And that kind of interface fits the workflow of business workers.  That drives tremendous value – that is why everyone gets the importance of hybrid search, and why it is the next big thing as far as I am concerned.

Click here to learn more about how X1 is solving your hybrid cloud search challenge >

 

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Filed under Cloud Data, Desktop Search, Enterprise Search, Hybrid Search, Social Media Investigations

SharePoint Search: Beyond eDiscovery

by Barry Murphy

I had the pleasure of conducting a SharePoint eDiscovery webinar with Patrick Burke of Reed Smith for the OLP last week.  The subject is fascinating because finding, preserving, and reviewing SharePoint content in the litigation/investigation context can be so challenging.  The metadata users add to content (e.g. workflow tasks), the web page interface that creates more native ESI than just a document, and the decentralization of SharePoint deployments make eDiscovery for SharePoint a topic unto itself.  Often lost in this topic is the issue of end-user search of SharePoint.

When I talk about end-user search in SharePoint, most people just assume that the search functionality baked in to the product (Microsoft acquired FAST Search & Transfer several years back) is enough.  In some cases, that will be correct, but in others it does not work to give business users efficient access to information.  Some companies have standardized on SharePoint as an enterprise content management (ECM) platform while others have some departments that use SharePoint for sharing files and managing specific business processes.  In either situation, the reality is that business workers store information in multiple places – SharePoint, email, network file shares, etc.  To find that information is often a frustrating task of switching from application to application only to have a subpar search experience.

Consider the screenshot below of a search experience in SharePoint:

SharePoint blog 1

Click to enlarge

The experience leaves something to be desired in that I have to execute several more clicks on the left to do any kind of filtering and, in the result set itself, it is very difficult to know if any of these are the document I am looking for because I can’t see the document itself.  I would need to open it first.  In addition, as a business worker, I probably don’t know if I should be looking in email, file shares, or SharePoint for the document I need.  I know I saw it somewhere, but can’t remember where.  In this search experience, if I don’t find what I am looking for in SharePoint, I now have to go search my email and then my file system.  It adds up to a waste of time.

Now, consider a unified, single-pane-of-glass approach:

SharePoint blog 2

Click to enlarge

In this user interface, I can search across email, files, and SharePoint.  I can see a full-fidelity preview of the attachment.  I can refine on any kind of metadata.  It is a positive search experience that is helpful and allows me to be efficient.  More and more people realize now that this unified access to information is critically important. That may be why SharePoint guru Joel Oleson said, after a X1 Search 8 product demo, “the great news is seeing unified search across the variety of platforms [email, file shares, SharePoint] in a single powerful desktop product priced very reasonably.”  It’s because business workers really do need that unified interface across all information.  To be forced to move from email to SharePoint just to run a search can be frustrating and time consuming.  For SharePoint administrators, not having to worry about a user’s search experience in SharePoint is liberating.  When business workers and IT administrators are both happy, the world is a better place.

Read Joel Oleson’s complete review of X1 Search 8 here >

 

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Filed under Cloud Data, Enterprise eDiscovery, Enterprise Search, SharePoint, Uncategorized