Category Archives: Best Practices

SharePoint eDiscovery: Ten Times the Cost

Sharepoint no colorOur recent webinar on SharePoint eDiscovery challenges with eDiscovery Journals’ Greg Buckles featured a substantive and detailed discussion on the nuances, pitfalls and opportunities associated with eDiscovery of data from SharePoint sites. This topic is very timely as the majority of enterprises are deploying the Microsoft platform at an accelerated rate, with the solution reaching $1 billion in sales faster than any other Microsoft product in history. As SharePoint enables enterprises to consolidate file shares, Intranet sites, internal message boards and wikis, project management, collaboration and more into a single platform, it provides significant operational efficiencies as well as eDiscovery challenges. The vast majority of current SharePoint deployments are versions 2007 or 2010, and neither have meaningful internal eDiscovery or even export features.

Greg Buckles is a well-known eDiscovery expert with a strong command of technical issues concerning data collection from SharePoint sites. In his presentation, he addressed the particular challenge of preserving data from SharePoint in a targeted matter and in context. According to Buckles, current eDiscovery practices involve mass raw data exports from the platform, instead of a preferable practice of review and early case assessment in place to enable a far more efficient and targeted collection of only potentially relevant information. Bulk exports from SharePoint contain a mass of unstructured data that is out of context with no easy way to associate files, document lists, metadata fields and the many other native data types and fields. As a result, the data must be sorted out on the back-end in time-consuming and highly manual eDiscovery processing and review efforts.  Buckles reports that he routinely sees tenfold increases eDiscovery processing and review costs because of these challenges.

A full video recording of the webinar can be accessed here.

Another key SharePoint eDiscovery challenge involves its deployment architecture. By their nature, typical SharePoint deployments are de-centralized as the solution is geared toward supporting individual departments and “teams” as opposed to forcing data centralization to a single and large data center. Appliance-based eDiscovery solutions or remote collections do not work as it may take weeks if not months to copy a multi-terabyte SharePoint site over a network connection and a large corporation may have several dozens of SharePoint silos to collect from.  Manual collection efforts, which are geared toward mass “data dumps,” are as mentioned very costly and inefficient.

Instead, what is needed is a solution such as X1 Rapid Discovery can quickly and remotely install and operate within the same local network domain to enable localized search, review and early case assessment in place. X1 Rapid Discovery’s full content indexing and preview of native SharePoint document libraries and lists, as well as it robust search, document filters, intuitive review interface, uniquely enables targeted and contextual search, preservation and export of SharePoint evidence in its native format. In fact we believe it is the only solution available that enables true in-place early case assessment and eDiscovery review of SharePoint sites, including iterative search, tagging and full fidelity preview in place, without the requirement to first export all of the data out of the Platform.

To learn more, sign on to the recorded webinar or please contact us at info@x1discovery.com for a further briefing to learn how to save your organization or your clients tens of thousands of dollars on litigation costs associated with SharePoint.

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Filed under Best Practices, eDiscovery & Compliance, Enterprise eDiscovery, Information Management

Case Study: Social Media eDiscovery Services Delivered as SaaS

QuoteEditors Note: Today we have guest blogger, Brett Webber from Australia’s Sententia Discovery. Sententia has been breaking new ground in social media discovery by providing hosted instances of X1’s Social Discovery for its clients, including a major insurance company.  

At Sententia, we have demonstrated both the power of X1 Social Discovery (“X1SD”) coupled with an innovative SaaS delivery mechanism to maximize substantial return on investment for our clients. The hosted solution allows users to access X1SD using a standard web browser and reduces the time required for users to set-up and run cases. “It allows me and my team to focus on the investigation not on the technology” says Sententia customer Gary Coulthart from MCAA, one of Australia’s leading investigators. “With Sententia’s expertise in setting up the technology and configuring the social media data sources, I am getting more material faster.”

To date, our results have been impressive. Social media evidence collected by clients such as Gary have been used to resolve a number of cases related to insurance claims. The matters have included insurance relating to personal injury, income protection, workers compensation and medical insurance. “The actuarial reserves on many of these cases are six figure amounts, so any evidence we can collect to reduce fraud is very valuable. The ROI associated with this effort has been outstanding”.

The Sententia Group has been providing data centre services since 1989. Its clients include telecos, financial services institutions and government agencies. It has combined this data centre experience with a decade of electronic discovery expertise to create a straightforward user experience for social media discovery.

This offering requires infrastructure and expertise in application setup and hosting; by configuring and hosting X1SD at an enterprise standard, much of the complexity has been absorbed by Sententia. This enables law firms, enforcement agencies and corporate investigators to implement a global process in their social media discovery efforts. Sententia also provides ancillary but important s services such as case management, security and backup, which clients both need and expect. A number of clients have restrictive IT environments and need to host X1SD outside of their firewalls. Our SaaS solution meets those needs. But this offering would not be possible without  X1SD’s unique speed, scalability and ability to extract and preserve the material to an evidentiary standard.  Based upon our research, no other providers have the technology appropriate for social media discovery. We usually have new users up and running and effectively collecting material for new matters within an hour at a modest price per matter.

Table 1: Summarises a number of our client’s recent SaaS matters delivering strong return on investment:

Insurance Matters2Click image to enlarge

 

For more information visit SententiaDiscovery.com or contact us at +612 9994 2700 and mcaa.com.au +612 8003 3295

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The Challenge of Defensible Deletion of Distributed Legacy Data

According to industry studies, it is common for companies to preserve over 250,000 pages and manually review over 1,000 pages for every page produced in discovery. However, when companies cull down their information through systematic execution of a defensible retention schedule, they dramatically reduce the costs and risks of discovery and greatly improve operational effectiveness. The challenge is to operationalize existing information retention and management policies in an automated, scalable and accurate manner, especially for legacy data that exists in many different information silos across larger organizations that face frequent litigation.

This is much easier said than done. Most all archiving and information systems are built on the centralization model, where all the data to be searched, categorized and managed needs to be migrated to a central location. This is fine for some email archives and traditional business records, but does not address the huge challenge of legacy data and other information “in the wild.” As leading information management consulting firm Jordan Lawrence pointed out on our recent webinar, organizations cannot be expected to radically change how they conduct business by centralizing their data in order to meet information governance requirements. Knowledge workers typically create, collaborate on and access information in their group and department silos, which are decentralized across large enterprises. Forcing centralization on these many pockets of productivity is highly disruptive and rarely effective due to scalability, network bandwidth and other logistical challenges.

So what this leaves is the reality that for any information remediation process to be effective, it must be executed within these departmentalized information silos. This past week, X1 Discovery, in conjunction with our partner Jordan Lawrence presented a live webinar where we presented a compelling solution to this challenge. Jordan Lawrence has over 25 years experience in the records management field, providing best practices, metrics and deep insights into the location, movement, access and retention of sensitive and personal information within the enterprise to over 1,000 clients.

In the webinar, we presented a comprehensive approach that companies can implement in a non-disruptive fashion to reduce the storage costs and legal risks associated with the retention of electronically stored information (ESI). Guest speaker attorney and former Halliburton senior counsel Ron Perkowski noted that organizations can avoid court sanctions while at the same time eliminating ESI that has little or no business value through a systematic and defensible process, citing Federal Rule of Civil Procedure 37(e) (The so-called “Safe Harbor Rule” and the case of FTC v. Lights of America, (C.D. Cal. Jan. 2012)

Both Ron Perkowski and Jordan Lawrence EVP Marty Provin commented that X1 Rapid Discovery represents game-changing technology to effectuate the remediation of distributed legacy data due to its ability to install on demand virtually anywhere in the enterprise, including remote data silos, its light footprint web browser access, and intuitive interface. X1 Rapid Discovery enables for effective assessment, reporting, categorization and migration and remediation of distributed information assets by accessing, searching and managing the subject data in place without the need for migration to the appliance or a central repository.

> The recording of the free webinar is now available here.

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